Customer contact centres — Part 1: Requirements for customer contact centres
Also Known As:
SKU189161856
Published by
International Organization for Standardization
ISO
Publication Date2017-07
Pages CountPages24
ISO 18295-1:2017 specifies service requirements for customer contact centres (CCC). It specifies a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.
ISO 18295-1:2017 is applicable to both in-house (captive) and outsourced (third party operator) CCCs of all sizes, across all sectors and all interaction channels, including inbound and outbound. It specifies performance metrics (KPIs) as and where required.
Details
| Edition | 1 |
| ICS Codes | 03.080.30 - Services for consumers |
| Language(s) | English |
| File Size | 481.3 KB |
Purchase
Right after completing the purchase process, you will immediately get a digital copy of this standard which is:
Not Locked
Printable
Multi-User
$
23.50
