Payment

Can I pay using my credit card?

Yes, owners of wide range of credit cards can pay using their credit cards if their credit card is supported by PayPal under “Pay by Debit or Credit Card” option of PayPal.

Should I have a PayPal account to be able to purchase?

No, you don’t need to have a PayPal account. You can pay with your credit card as a guest under “Pay by Debit or Credit Card” option on PayPal.

Files

What should I do if I cannot open the file I receive?

All files are in either PDF or ZIP format. Please make sure that you have proper software installed to open the file. If you still have issue with opening the files, please Contact Us.

Are all the files printable and multi-user?

Yes, all files are full-access, printable and multi-user.

When can I download my purchased documents?

You can download your files immediately after completing your payment.

Guests

Can I purchase documents as a guest?

Yes, you can purchase documents as a guest.

Notice: We highly recommend you to create an account. Registered NormSplash users will always have access to their purchased files, favorite lists, and special offers we consider for them.

Where can I download my purchased documents if I have purchased as a guest?

After completing payment, you can immediately go to purchased product pages and click download link. Also, an email containing download links will be sent to your PayPal email address or the one you entered to pay as a guest on PayPal. These links are valid for a limited period of time.

Invoice

How can I get an invoice?

After completing you purchase; an email will be sent to you containing your invoice.

Can I have an official (tax) invoice?

No, we are not able to provide you with official (tax) invoice.

Favorites list

How can I create a list of my favorite documents?

You can click on the “star icon” in each document’s page to add the document to your favorite list. You also can manage your list.

Will my favorite list be saved?

Yes, favorite lists will be saved if you are logged-on to your account creating these lists.

Can I have multiple favorite lists?

Yes, you can create, modify and delete multiple favorite lists in your account.

Can I purchase an entire list?

Yes, you can create a list and purchase all the documents in the list at once.

Request for a document

I cannot find the document I’m looking for on NormSplash, what should I do?

You can submit your request for a special document in Contact Us form.

Preview

Why cannot I see preview of some pages?

You have most likely reached maximum number of available pages for review. Also, some pages are not available to preview for security reasons.

Cannot find my answer here

What if I cannot find my answer here?

You can always submit your question in Contact Us form. We will try our best to address your concerns promptly.