Information technology — Service management — Part 2: Guidance on the application of service management systems
Also Known As:
SKU188493263
Published by
International Organization for Standardization
ISO
Publication Date2019-08
Pages CountPages72
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.
Details
History and complementary documents
History
| Edition | 3 |
| ICS Codes | 03.080.99 - Other services 35.020 - Information technology (IT) in general |
| Language(s) | English |
| File Size | 2.8 MB |
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